Exchange and return of goods
Return goods
You can return the goods within 14 days, all you have to do is:
- Carefully wrap the complete, undamaged and unused product with the tag in a suitable package to avoid damage.
- Attach the completed form to the shipment ~ Click on the link here and download ~.
- It is possible to attach only paper with the same data if you cannot print the form for some reason.
- Don't send the package cash on delivery, otherwise it will not be accepted!
- Please send to the address: Ďáblická 1128/2l, Praha 8, 182 00.
- For any questions, please do not hesitate to contact our email address info@ellascollection.cz or phone number +420 608 606 122
- We will send the money to your account within 14 days of receiving the shipment.
Goods replecament
You can exchange goods within 14 days, all you need to do is:
- Carefully wrap the complete, undamaged and unused product with the tag in a suitable package to avoid damage.
- Attach the completed form to the shipment ~ Click on the link here and download ~.
- It is possible to attach only paper with the same data if you cannot print the form for some reason.
- Don't send the package cash on delivery, otherwise it will not be accepted!
- Please send to the address: Ďáblická 1128/2l, Praha 8, 182 00.
- For any questions, please do not hesitate to contact our email address info@ellascollection.cz or phone number +420 608 606 122.
- We will send the product in a different size to your address within 7 days of receiving the shipment.