Exchange and return of goods

Return goods

You can return the goods within 14 days, all you have to do is:

• Carefully wrap the complete, undamaged and unused product with the tag in a suitable package to avoid damage.
• Attach the completed form to the shipment ~ Click on the link here and download ~.
• It is possible to attach only paper with the same data if you cannot print the form for some reason.
• Don't send the package cash on delivery, otherwise it will not be accepted!
• Please send to the address: Ďáblická 1128/2l, Praha 8, 182 00.
• For any questions, please do not hesitate to contact our email address info@ellascollection.cz or phone number +420 608 606 122
• We will send the money to your account within 14 days of receiving the shipment.

Goods replecament

You can exchange goods within 14 days, all you need to do is:

• Carefully wrap the complete, undamaged and unused product with the tag in a suitable package to avoid damage.
• Attach the completed form to the shipment ~ Click on the link here and download ~.
• It is possible to attach only paper with the same data if you cannot print the form for some reason.
• Don't send the package cash on delivery, otherwise it will not be accepted!
• Please send to the address: Ďáblická 1128/2l, Praha 8, 182 00.
• For any questions, please do not hesitate to contact our email address info@ellascollection.cz or phone number +420 608 606 122.
• We will send the product in a different size to your address within 7 days of receiving the shipment.